Putting Customers First Every Step of the Way

Commitment to Customer Enthusiasm – Every day, we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Our commitment to the customer experience is at the heart of every sale, service appointment, and customer interaction that takes place at Hendrick Automotive Group dealerships across the country every day.

While the ways in which we care for our customers are as unique as the vehicles on our lots, all 11,000+ Hendrick teammates are united by our passion to go above and beyond to create the best overall experience for our customers.

When you visit Hendrick GMC, you’ll have access to innovative tools and resources designed to make your car-buying experience as personalized, informative, and efficient as possible.

Digital Buying Experience

All Hendrick Automotive Group dealerships utilize docuPAD®, an interactive tabletop display that aids in document presentation and processing. Instead of sorting through large stacks of paperwork, you’ll walk through each step of the car-buying process on a large and easy-to-read high-definition screen.

With docuPAD®, customers can:

• Review finance and insurance options at their own pace.
• Engage with videos and interactive presentations to compare and select the best products and payment options.
• Enjoy a simplified process that reduces the need for paper copies and storage.
• Complete their purchase securely. When documents are signed digitally, they are instantly stored and can be accessed from other electronic devices.

At Hendrick GMC, not only do we want you to feel good about the car you drive home in, we want you to feel good about the process that got you behind the wheel. docuPAD® ultimately creates a transparent experience that enables customers to make confident and informed decisions.

Personalized Protection

A vehicle is more than just a means of transportation; it’s an investment. At Hendrick Automotive Group, we’re committed to providing our customers with every option they need to get the maximum value from their vehicle.

That’s why we proudly offer Hendrick Autoguard, our in-house lineup of vehicle protection programs designed to give you confidence throughout your vehicle’s lifespan.

Hendrick Autoguard products include:

• Mechanical Repair Service Contract: provides coverage for unexpected repair costs for almost every component on the vehicle.
• Flexible Maintenance: provides discounted factory scheduled maintenance for a carefree ownership experience.
• Oil Change Program: discounted oil changes performed by factory trained technicians.
• Guaranteed Asset Protection: protects against large out-of-pocket expenses to cover the “gap” between the balance on the loan and insurance settlement in the event the vehicle is stolen or totaled.
• Tire & Wheel Program: covers the cost to repair or replace tires and wheels damaged due to a road hazard.
• Car Care System: protects the interior and exterior of vehicle from stains, road grime, and harmful elements.
• Paintless Dent Repair: an improved way of removing small dents and dings from vehicle’s sheet metal surfaces without damaging the factory finish.
• Excess Wear & Tear: customers can drive their lease worry-free by protecting against unexpected wear and tear charges at the end of the lease.
• Vehicle Protection Plus: offers comprehensive protection for almost every component of a leased vehicle including protection for some everyday mechanical wear items like wiper blades and brake pads.

All Hendrick Autoguard products can be purchased individually or as a package tailored to your vehicle, lifestyle, and driving habits. Whether you want to prepare for the unexpected or add peace of mind to your travels, Hendrick Autoguard’s customizable options have you covered.

Shop Anytime, Anywhere

However you like to shop, finding the right vehicle shouldn’t be complicated. HendrickCars.com was built to simplify the car-buying experience, serving as our online database that houses inventory from all 97 of our nationwide locations. Whether at home or on the go, customers can conveniently browse inventory, schedule service, find a dealership, and much more, all online.

What began nearly 20 years ago as a way to simplify car shopping has steadily grown into a trusted platform for customers across the country. From new and pre-owned vehicles to company information and career opportunities, HendrickCars.com is a go-to destination for all your automotive needs, no matter your location.

What Our Customers Are Saying

We take great pride in the tools and services we offer, and from the showroom to the service lane, we aim to earn your trust and deliver an experience worth sharing. Hear what customers had to say about their experiences at various Hendrick GMC dealerships.

“I can’t say enough good things about my experience at Darrell Waltrip Buick GMC. The process was smooth, quick, and enjoyable! Jordan was a huge help from start to finish. He was knowledgeable and made the process fun. I would recommend this dealership to anyone looking to buy a car and will definitely be back for future purchases!” – Darrell Waltrip Buick GMC Google Review

“Excellent buying experience, as far as purchasing a new vehicle goes. The staff was great. My salesperson was fantastic. He answered all my questions and then some and made me feel comfortable. The Finance Manager was also great and did the same. I got everything I asked for with terms, first payment date, and the promises that were made during the sales process. The guys down there made sure my new ride came out of detailing like it was right off the assembly line. Incredible!” – Rick Hendrick Chevrolet Buick GMC Richmond Google Review

“All I have to say is 10/10 buying experience! By the far the BEST, easiest, and most seamless auto transaction that I have had! My car salesman was amazing, knowledgeable, and just made the overall experience great! The finance manager was also great! Make sure to stop in and see these guys for your car buying needs.” – Hendrick Chevrolet Buick GMC Southpoint Google Review

Your Partner for the Road Ahead

Behind every vehicle we sell and the resources we offer is a team of dedicated automotive experts. From salespeople who will find exactly what you’re looking for, to finance professionals who help you understand every option, to certified technicians and parts specialists who keep your vehicle performing at its best, you’ll have a trustworthy team by your side from the moment you step onto our lot.

Our commitment to customer enthusiasm has helped Hendrick Automotive Group lead the industry in online reputation since 2019, and everything you’ve read here plays a key role in that recognition.

As the automotive industry continues to evolve, one thing that will remain constant is our unwavering commitment to delivering an experience that puts YOU, the customer, at the center of it all.